Begin with the right information, not private records.
Individuals, family members, representatives, service coordinators, and other authorized professionals can begin with a short, general inquiry.
This website and email are not emergency-response channels. For an immediate emergency, call 911.
SLS · NBRC
Supported Living Services · North Bay Regional Center
The service pathway is included in the prepared email subject. Sending an email does not submit a formal referral, confirm provider status, or create an individual service record.
Seven careful stages from planning to review.
The person remains central and decides who participates whenever possible, including family members, advocates, representatives, or other trusted supporters.
- 01
Identify goals through planning
The person and Regional Center planning team discuss priorities, strengths, support needs, living preferences, and possible ILS or SLS options.
- 02
Begin with a general inquiry
Identify your role, the service pathway, the Regional Center, a city or county, and a general question without sending private records.
- 03
Review mutual fit and capacity
RILC considers service scope, location, communication, current capacity, support complexity, and whether a next conversation is appropriate.
- 04
Complete an authorized assessment
When applicable and authorized, an assessment identifies strengths, goals, teaching strategies, risks, support needs, and proposed service considerations.
- 05
Develop the individual plan
The person and planning team review goals, strategies, staffing or teaching needs, rights, health and safety, and measurable outcomes.
- 06
Confirm readiness before starting
Services begin only after authorization, operational fit, staffing, individual-specific preparation, communication, and documentation systems are ready.
- 07
Review progress and changing needs
Participation, progress, satisfaction, barriers, safety, and changing preferences inform ongoing planning-team review and authorized adjustments.
Five details are enough for the first message.
Keep the inquiry short and general. Do not attach records or include identifying information about the person.
- 01Your role
Individual, family member, representative, Service Coordinator, or other authorized professional.
- 02Service pathway
ILS, SLS, or “not sure.”
- 03Regional Center
RCEB, NBRC, or the Regional Center you are contacting from.
- 04General location
City or county only. No home address.
- 05Your question
A short description of what you want to understand and how RILC can contact you.
Do not email or submit confidential records.
For a first inquiry, RILC does not need:
- UCI or Social Security numbers
- Diagnoses or medical records
- IPP documents or incident reports
- Birth dates, identification, or financial records
- Documents about another person without authority
referrals@realindependencylivingcarellc.com
An inquiry does not guarantee eligibility, authorization, referral, placement, or immediate capacity.